Privacy, Terms & Conditions

1. Introduction

These terms, conditions, and privacy provisions apply to all coaching and counselling services provided by Ariane Mader (the “Coach”) and are applicable to all clients (the “Client”). By booking, participating in, or paying for services, the Client agrees to these terms.

2. Professional Framework

2.1 Role and Standards

The Coach operates as a sole proprietorship registered in the Netherlands and is a registered member of the LVSC (Landelijke Vereniging voor Supervisie en Coaching) in the Netherlands, working in accordance with its professional Code of Conduct.

2.2 Nature of Coaching and Counselling

Coaching and counselling are reflective and developmental processes. They are not a substitute for psychotherapy, medical treatment, or crisis intervention, and are not intended to diagnose, treat, or cure mental health or medical conditions.

2.3 Scope of Services

Services may include individual coaching, counselling, and workshops. Sessions are primarily offered online. In-person sessions (for example walking sessions) may be agreed upon on a case-by-case basis.

2.4 Client Responsibility

Participation is voluntary and the Client remains responsible for their own decisions and actions. The Client remains responsible for their own active participation and progress between sessions, as well as their own physical and psychological boundaries. If support outside the scope of coaching appears necessary, the Coach may suggest referral to another qualified professional.

3. Booking, Sessions, and Fees

3.1 Booking and Format

• Sessions must be booked in advance through contacting the Coach. Only once both sides have confirmed the booking, whether orally or in writing, is the session reserved.
• New clients complete an intake form and consent form before the first paid session.
• Session duration is typically 60 minutes, unless otherwise agreed.
• Sessions will end at their scheduled time regardless of the Client's arrival time.
• Periodic evaluations may take place to review goals and progress.

3.2 Fees and Payment

• Fees are listed on the website or agreed on during the initial contact or confirmed in writing.
• Invoices will be issued within one month after the session and are payable within 14 days of the invoice date, unless otherwise agreed.

3.3 Online Sessions

Both parties are responsible for ensuring a stable connection. In case of significant technical issues, we will make reasonable efforts to find a suitable solution or reschedule.

4. Cancellation and Termination

• Cancellations must be made at least 24 hours before the scheduled session.
• Late cancellations or no-shows may be charged at the full session rate.
• Exceptions may be made in emergencies at the Coach’s discretion.
• Either party may terminate services at any time by written notice via email.
• The Coach may terminate services if continuation would be unethical or outside the professional scope.

5. Confidentiality

All information shared during sessions is treated as confidential. Confidentiality may be broken only if:

• required by law, or
• there is a serious risk of harm to the Client or others.

No information will be shared with third parties without explicit consent.

Content of sessions will only be discussed with other professional coaches during intervision or supervision in an anonymized way if the client has given explicit consent for this.

6. Complaints

If the Client has a complaint, they are encouraged to discuss it directly with the Coach first.

If the issue cannot be resolved, a complaint may be submitted through the LVSC complaints procedure, in accordance with the professional standards of the association and the Wkkgz.

7. Liability

The Coach’s liability is limited to the amount paid for the relevant service. The Coach is not liable for indirect damages, including but not limited to loss of income, stress-related consequences, or decisions made by the Client.

8. Force Majeure

The Coach is not liable for failure or delay in fulfilling obligations due to circumstances beyond reasonable control (force majeure), including but not limited to illness, technical failures, or government restrictions. In such cases, sessions will be rescheduled where possible.

9. Applicable Law

These terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

10. Privacy and Data Protection

10.1 Data Controller

Ariane Mader is responsible for the processing of personal data.

Email: info[at]@arianemader.com
Postal address: Keurenplein 41 Box C4004, 1069CD Amsterdam, The Netherlands

10.2 Personal Data and Purpose

Personal data may include:

• name and contact details
• date of birth (if provided)
• information shared via intake forms, emails, or sessions
• administrative and invoicing data

Personal data is processed for:

• communication and contact
• providing tailored coaching services
• scheduling and administration
• invoicing and legal obligations

10.3 Legal Basis

Personal data is porcessed on the basis of:

• consent of the Client
• performance of an agreement
• compliance with legal obligations

10.4 Data Access, Retention, and Rights

• Personal data is accessed only by the Coach.
• Data is not shared with third parties without consent or legal obligation.
• Financial data is retained for seven years, in accordance with Dutch tax law.
• Clients may request access, correction, or deletion of their data. Requests will be handled within one month.

10.5 Data Security

Appropriate technical and organisational measures are taken to protect personal data against loss, misuse, or unauthorized access.

10.6 Right to Lodge a Complaint

Clients have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if they believe their personal data is not handled correctly.

10.7 Website and Cookies

The website may use basic analytics tools to understand how visitors use the site and how they arrive here (for example via search engines or external links). This information is used to improve the website and services. Where possible, data is anonymized and not used for marketing purposes. If third-party analytics tools are used, data may be processed by these providers in accordance with their privacy policies.

11. Variations in Terms, Conditions & Privacy

The Coach reserves the right to amend these terms, conditions, and privacy provisions to comply with changes in law, professional standards, or practice needs. The Client will be informed of any updates, which will take effect on a mutually agreed-upon date.